Shipping Policy

This policy applies to (USA) orders. This policy is designed to ensure that you are aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Processing Time

We strive to ensure a smooth and timely fulfillment of your orders. Once your order is placed, it will undergo a verification, quality check, and packaging process. Typically, orders are dispatched to our fulfillment center within 1-3 business days after placement.

Please note that during peak seasons or high-volume periods, there may be a slight delay in processing times. We appreciate your patience and understanding. If there is a significant delay in your shipment, we will notify you promptly via email or phone.

Shipping Time

Shipping time refers to the duration it takes for your items to be delivered from our fulfillment center to your doorstep.

· Standard Delivery: 7-15 business days

· Expedited Delivery: 3-7 business days

These timeframes are estimates and may vary depending on your location and unforeseen circumstances.

Shipping Rates & Delivery Estimates

We offer the following shipping options based on your order value:

· Free Shipping: For orders over $50.00

· Standard Delivery: $10.00 for orders up to $49.99

· Expedited Delivery: $20.00 for all orders

Delivery times are estimates and actual delivery dates may vary. Please be aware that occasional delays may occur due to factors beyond our control.

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at [email protected].

TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

Cancellations

If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

Contact Us
Support – 24/7
Store name:Serenies
Store Mail:[email protected]
Store Phone: +1 762-524-3139
Store Location:900 Russell Pkwy, Warner Robins, GA 31088, United States